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Data Shows the Impact of COVID-19 on Gambling Behaviour in September 2020

UK Gambling Commission

The UK Gambling Commission has published further data showing how the easing of the COVID-19 lockdown impacted gambling behaviour in Great Britain.

The data reflects the period between March and September 2020, inclusive, and covers both online and in-person gambling. The latest data includes consumer research and data from Licensed Betting Operators (LBOs) found on Britain’s high streets.

National Strategic Assessment 2020

UK Gambling Commission

This report outlines the UK Gambling Commission’s assessment of the key issues faced in making gambling fairer, safer and crime free. They have used their insight, research and casework to assess the risks and challenges in gambling through four different lenses – the Person, the Place, the Products and the Provider. 

This assessment also sets out the UKGC's priority actions to enable them to address these issues. Included in this document is an overview of progress that has been made since April 2019.

This assessment has been prepared amid the unprecedented disruption caused by the COVID-19 pandemic. The impacts of the pandemic now and moving forward are still being assessed and will shape the gambling industry and its regulation in the years to come.

Exploring How Responsible Gambling Training Programs Affect Gambling Venue Staff and Players

Beckett, M.; Keen, B.; Angus, D.; et al.
University of Sydney. Gambling Treatment Clinic

The authors reviewed evidence about how staff training programs in responsible gambling affect both staff and players. The authors searched for research articles using online databases and Google. 

The authors provide suggestions for researchers, gambling operators, and policy makers regarding training program content and evaluation. Overall, their results suggest that training in responsible gambling gives staff confidence in helping players with gambling problems. But, training programs may not provide staff the practical skills they need to approach players who need help.

Equivalent Gambling Warning Labels Are Perceived Differently

Newall, P.; Walasek, L.; Ludvig, E.
University of Warwick, Central Queensland University (CQU)

This study compared gamblers’ perceived chances of winning and levels of warning label understanding under equivalent return-to-player and house-edge formats.

The authors concluded that house-edge warning labels on electronic gambling machines and on-line casino games (which explain what a gambler might expect to lose) could help gamblers pay greater attention to product risk, and be better understood than equivalent return-to-player labels.

Annual Statistics from the National Gambling Treatment Service (Great Britain): 1st April 2019 to 31st March 2020

GambleAware UK, National Gambling Treatment Service UK

A total of 9,008 individuals were treated within gambling services (who report to Data Reporting Framework) in Great Britain during 2019/20.

PGSI scores indicated that the majority of clients (94%) were problem gamblers (PGSI 8+) at the point of assessment for treatment. The most common location for gambling was online (69% of clients). Bookmakers were the next most common (38% of gamblers).

Among gamblers, PGSI scores improved by an average (median) of 12 points between earliest and last appointment in treatment.

Data shows the impact of COVID-19 on gambling behaviour in August 2020 (UK)

UK Gambling Commission

The Gambling Commission has published further data showing how the Covid-19 period has impacted gambling behaviour in Great Britain. 

The data reflects the period between March and August. It covers both online and in-person gambling, from Licensed Betting Operators (LBOs) found on Britain’s high streets and also includes consumer research. 

Gambling in Australia during COVID-19

Jenkinson, R.; Sakata, K.; Khokhar, T.; et al.
Australian Gambling Research Centre (AGRC)

This study looked at how people adjusted to changes in gambling availability during COVID-19.

2,000 people were surveyed across Australia during June-July 2020. 

Key experts who work in gambling research, regulation, policy and treatment were interviewed.

Findings from the study will help to inform the development and implementation of policy and practice responses to prevent and reduce gambling-related harms in Australia.

Trends in online behaviour and technology usage: ACMA consumer survey 2020

Australian Communications and Media Authority (ACMA)

This quantitative consumer research was undertaken to further understand trends in consumer take-up and usage of communications and media services.

The Social Research Centre (SRC) conducted the survey using their probability-based panel, Life in Australia™. 

2,009 surveys were completed from 9–21 June 2020, representative of the Australian population aged 18 years and over.

UKGC Publishes Report on Online Gambling Behaviour after Relaxing COVID-19 Restrictions (UK)

UK Gambling Commission

The UK Gambling Commission has published data showing how easing COVID-19 lockdown measures has impacted online gambling behaviour.

The data reflects March plus 3 full months of lockdown in April, May and June.

The data was collected from the largest online operators.

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